Independently Vetted
Every accredited firm has been assessed against strict criteria before receiving our mark.
For Homeowners
Renovate withconfidence.
CertiTrust is Singapore’s independent accreditation body for the interior design industry. We vet ID firms so you don’t have to — and we make sure your money is protected if something goes wrong.
Independent Safeguards
Why choose an accredited firm?
Accreditation is not a badge a firm can buy. It is granted only after independent assessment, and it carries obligations for as long as the firm holds it.
Standardised Contract
Your project is covered by the CertiTrust contract, which clearly sets out your rights and the firm's obligations.
Financial Protection
Accredited firms maintain a banker's guarantee of at least SGD 200,000, held in reserve for eligible claims.
Ongoing Accountability
Accredited firms are monitored and must comply with CertiTrust's regulations throughout their accreditation.
Financial Protection
How your money is protected.
Every accredited firm is required to maintain a banker's guarantee — a financial commitment held by a local bank, with CertiTrust as beneficiary. Think of it as a security deposit that the firm cannot touch.
If a valid claim is made against an accredited firm, this guarantee can be drawn upon to compensate eligible homeowners. It is not an insurance policy — it is a contractual safety net backed by the firm’s own bank.
Minimum SGD 200,000 · CertiTrust as beneficiary
Eligibility Requirements
Can you make a claim?
You may be eligible if all of the following apply:
The firm was CertiTrust-accredited at the time of your project.
Your project used the official CertiTrust contract.
All payments were made by bank transfer to the firm's registered corporate account — no cash payments.
You have obtained a final court judgment or legally binding order against the firm, with all appeals exhausted or lapsed.
Full eligibility conditions are set out in our Terms & Conditions.
The Process
How to file a claim.
The process is straightforward. Here is what to expect:
- 1
Contact Us
Call or email CertiTrust to notify us of your situation.
- 2
Submit Claim
Complete the online claim form below on this page.
- 3
Assessment
We review your claim within {x} business days.
- 4
Outcome
You are notified in writing and, if approved, paid within {x} days.
Claim Submission
Submit your claim.
Complete every field below. Claims cannot be assessed without payment records and a final court judgment or legally binding order.
Ready to submit a claim?
Use the form above. If you would like to speak with us first, contact CertiTrust at claims@certitrust.sg or +65 6000 0000.
Start with an accredited firm.
Every firm in the register has been independently assessed and is monitored for as long as it holds the CertiTrust mark.